Payment & Refund

Payments for Autontrami Shoe Repair services are collected according to the quote confirmed before work begins on autontrami.sbs.

• When reading payment guidance on this site, mention that page name in your info@this site subject so Autontrami Shoe Repair routes it correctly.
• Accepted methods are confirmed by email from info@this site and may include card or local transfer depending on New Zealand norms.
• Deposits for custom work are non-refundable once materials are ordered, unless we cancel the booking.

If we must cancel, prepaid fees for unfinished work are refunded within fourteen business days.

Workshop seats can be transferred once with forty-eight hours notice; no-shows forfeit the seat fee.

• Refund requests should include booking date, service name, and contact details used on this site.
• Charge disputes should first contact info@this site so we can reconcile invoices against studio logs.
• Prices shown in conversation are in local currency for Wellington unless otherwise stated.

First-time guests often ask how payment timing works for shoe with scope confirmed on paper before work starts. Ask for the shoe lead if the queue splits Desk near 119 Cuba Street.

Same-week payment depend on the Wellington board, not guesswork and favour fewer parallel jobs during busy weeks. Reference the shoe page name if emailing a follow-up.